Have you even tried before? Or do you just bitch about it on forums?

Here is his email address. chetf@valvesoftware.com

But just because they don't make immediate changes, or respond, doesn't mean they don't read and take things into consideration.

Why not? Chet and many of the other devs were walking around PAX, hanging out at their booth chatting with all sorts of people. They aren't like some other devs that just hire models to stand at their booths, to look pretty and cant answer a single question about the game. Most Valve employees make themselves very accessible. One of the girls from the Valve booth saw me at the ResEvil 5 PC launch party, and invited my friends and I to the private Bungie party they were going to. They are just people, not trolls guarding a dungeon that you dare not go near.

Just because they dont agree about all the complaints that are made, doesnt mean they arent listening. This isnt new to L4D. People have bitched and whined constantly on the forums about balance in all of their MP games. They make some changes, others they choose to leave the way they are. No matter what they do, the bitching and whining will continue.

Do you follow up or just forget about it? I've gone unanswered...then I bump the ticket, complain about how long Ive waited for a response, and then hear back. Regardless, Steam Support are not the devs and are not the people to talk to about bugs and design changes.

Would be nice if they responded to more...regardless it's still more than what the majority of game companies do.