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User information for Dano

Real Name Dano   
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Nickname Dipswitch
Email Concealed by request - Send Mail
ICQ None given.
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Homepage http://
Signed On Dec 19, 2012, 16:11
Total Comments 1 (Suspect)
User ID 57647
 
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News Comments > Out of the Blue
13. Re: Out of the Blue Dec 19, 2012, 11:20 Dipswitch
 
I signed up specifically to echo this statement. The product is fine once setup, but woe betide you if you ever have to deal with support or billing staff.

My initial install experience was so farcical that I ended up emailing one of the regional supervisors who had negotiated the carriage contract with my town. I essentially told him that never in all of my days had I experienced customer service as woeful as I had through Verizon (Which was absolutely true), despite the installation staff being absolutely top notch and professional throughout.

He sorted out my issue quick smart, but the fact that I had to spend months getting lied to by terrible level one CSR's left me with a bad taste in my mouth to this day.
 
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