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110. Re: SimCity Compensatory Games Revealed Mar 18, 2013, 22:17 Verno
 
Golwar wrote on Mar 18, 2013, 21:32:
I always wonder in such cases if there are really any consumer laws out there that'd enforce a company to do refunds, just because of rather common and to be expected issues, within the very first days after a release.
There aren't any essential malfunctions that would render the product useless, it just requires a little bit of time and tweaking on the operator's side.

If you mean a consumer advocacy or protection organization, there are many across different countries. What lengths they will go to depend on the circumstances. I don't think it's neither here nor there, I suspect it would be a last resort for people if they're very upset and a chargeback fails. The SimCity release was far from common and if we're actually thinking of publishers as "service operators" then I'm worried for the future. I find the little time and tweaking comment to be a gross understatement.

I think most peoples real complaint isn't that they fucked up big time. It's the fuck up combined with how they handled it and the fact that it was entirely avoidable. Regional simulation could have been an option and they could have used validation to let clients do it themselves or offered a segmented MP like Blizzard did with battle.net. There was also no non-business reason that the game can't let you have a cached, local save. This whole thing was a solution in search of a problem and its that combined with everything else that turned it into such a debacle.

People will forgive a lot even of EA, if all of this had made SimCity a better franchise for it then I think people would get behind it. Sadly from my experience with the game that is far from the case. I have no idea what their sales targets were but with some big games coming out soon I suspect it underperformed and that's a small part of the reason we're seeing a departure from the CEO.
 
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