again, welcome to the wide world of gaming, sometimes the first week after launch is a bit shakey. especially with titles which are widely-publicized as online-only. how many mmo launches have resulted in a second free game exactly? care to name a few off hand?
Unfortunately the ragers aren't going to consider that, because the last SimCity from 10 years ago didn't require you to be online so they're somehow entitled to stuff because this one does and it took them a few days to iron out problems.