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108. Re: SimCity Compensatory Games Revealed Mar 18, 2013, 21:32 Golwar
 
Verno wrote on Mar 18, 2013, 20:01:
Quboid wrote on Mar 18, 2013, 19:01:
A free game is nice. At this point, people will criticise EA for anything, some people make it sound like purchasing DLC is forced at gunpoint. Personally I think they both messed up the launch and worse, released a game that fails to deliver, but it's still nice to get a free game and that's more than I'd ever have expected. Even from a nice publisher, if such a thing exists.

It's an ok gesture but let's not pretend they didn't have to do this without relegating themselves to mustache twirling villain territory. They would face more consumers doing chargebacks, potential liability in other countries for ignoring consumer law related to refunds and more importantly a lot more bad press. Frankly I don't see why they refused to refund customers in the first place, it seems like a bad idea that is guaranteed to frustrate customers and hurt both brands.

I always wonder in such cases if there are really any consumer laws out there that'd enforce a company to do refunds, just because of rather common and to be expected issues, within the very first days after a release.
There aren't any essential malfunctions that would render the product useless, it just requires a little bit of time and tweaking on the operator's side.

Besides, a service provider is ALWAYS granted some time to enhance and provide a better service. So for me those "laws" are more or less fairy tales.
If someone does refunds in such cases, that's great. But it's not illegal or horrific if they don't do it.

This comment was edited on Mar 18, 2013, 21:37.
 
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