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35. Re: SimCity Marketing Campaign Paused Mar 8, 2013, 20:39 NewMaxx
Creston wrote on Mar 8, 2013, 18:13:
Edit : Like I said, your issue seemed so untypical of Amazon. They are normally plain excellent when it comes to customer service. I really urge you to get in touch with them, NewMaxx.


Don't get me wrong, I use Amazon all the time and probably still will. It's just that I usually rely on them for game pre-orders, and every time something has gone wrong (like when they didn't give the codes for DX:HR). It's gotten to the point where I don't even bother with boxes anymore because of hassles like these, especially since I could have gotten the same price at GMG with their more or less monthly codes. I understand that it largely has to do with the game publishers - I never said otherwise. I just think it underscores that how the game industry treats retailers now, like different bonuses for each one, is a symptom of a larger problem.

I ended up paying the same since I got a deal elsewhere that had no tax, so the $5 credit is bonus and I didn't press the issue. Even if I had, why should I go through the trouble when there was less than 72 hours left until game launch - it's just cutting it too close to have issues like pre-order cancellations. I'd almost HAVE to expect more problems.

P.S. they did fix my DX:HR problem...after multiple emails and so late that I had already beaten the game, and I took my bloody time, too.
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