Funny how i can talk to a real person at Origin, or even Uplay, not that they're worth a damn. But atleast they provide the customer the option.
Steam however gives me the option to wait days, or even weeks for a copy/paste response from guy who could give two shits. This is my own personal experience dealing with Steam's lovely non-existent customer service.
I guess Gaben and his team of geniuses place more value on ruling the world rather than give a shit about their legion of rabid fans. I'll bet i've purchased more games through Steam than most, but when it comes to their customer service, Steam can kiss my ass.