Everything else about Origin is equal or worse, though. But as one person noted, when everyone gets to do what they want, apparently no one opts for customer service.
That I have to concede - Valve's customer service with Steam was atrocious the few times I tried using them. Of course, the last time I tried EA's customer service was with Battlefield 2142 (when their downloader was simply called 'EADM') it was certainly nothing to write home about either, but admittedly that was a while ago.
“The greatness of a nation and its moral progress can be judged by the way its animals are treated.” - Mahatma Gandhi