2nd_floor wrote on Sep 12, 2012, 15:41: I am using the cracked .exe (I bought the retail DVD, not Steam version, but in order to not have to put the DVD in the drive, I use the no-DVD crack from Reloaded I think it is). There was rumour of the problem being in the cracked .exe. I have tried with the retail DVD in the drive and the original Gearbox .exe, does not fix it.
I wouldn't expect any legit tech support when you've used a crack. Did you do a fresh install before trying the legit .exe and disc combo?
Either way you should still be able to register the product code from the game on Steam and run that version (under Games\Activate a Product on Steam...)