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7. Re: Morning Tech Bits Sep 20, 2012, 16:18 PropheT
Verno wrote on Sep 20, 2012, 13:12:
I don't think it is more difficult to use or troubleshoot given how familiar with the command line I am. Windows is no better in this regard, often hiding things between configuration files in different directories and adding the complexity of the registry hive.

There is a distinct difference, there, though. On a PC, it can in some cases be more difficult to configure something initially to get it running.

On a Mac, "things just work" in theory, and there's little configuration to be done.

The problem and differences become evident in the inevitable cases where things don't just work, which really has become increasingly more common in the last few years. On a PC, things are generally easy to fix and solutions (and experts) are easy to come by... even complex ones, with a little Google-fu. That's not the case on a Mac.

At the business help desk where I work, we have a low percentage of Mac users with actual Mac systems, but per person they generate more support calls than the PC users do with a much smaller closed call ratio and a MUCH longer call time (almost triple, which is huge). We're also inundated with calls over the last year to two years for iPhones since the decision was made to try and support their usage. Seriously, the call volume for these things and the manpower put into supporting them is just idiotic compared to the benefit they provide and that they're supposed to be so simple to configure and use.

Apple's shit has become much more common in usage over the last few years, and everyone agrees that it's a pain in the ass to maintain and support... the kicker to me is the number of users who complain about not being able to use them, and the difficulty we have actually helping with that. PC's break, but they're simple to fix. Apple's stuff, even the simple stuff like the iPhones, well...if it doesn't work, good luck.
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