Dades wrote on Sep 9, 2012, 18:43: Any time I've submitted a support ticket with Steam it's been fast and painless but I've only ever needed to do that once or twice.
This is only the third ticket I've ever had to submit. The first one was a number of years ago and it was handled quickly. These latter two, not so much. From what I've seen from other people, your experience is either awful or fantastic, there's no middle ground.