It doesn't matter if it's free or you paid $60. The fact is they couldn't keep any of their promises. I hold people to their word, and when someone can't live up to it multiple times that doesn't bode well. If the thing is great, fine, none of it matters. But taking the tired old white-knighting stance of "Oh, it's free and they don't owe you anything" is apologizing for their inabilities. I've never seen this end well. Maybe Black Mesa will be the first, and that would be a great thing.