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Re: Out of the Blue |
Aug 7, 2012, 13:51 |
DG |
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Mr. Tact wrote on Aug 7, 2012, 11:00:
Amazing isn't it how so many companies claim to be fixated on customer satisfaction, and yet customer support is almost always annoying and frequently useless. TBF customers usually talk about the importance of service, but actually buy whatever is cheapest. Then complain about the service but either stick with it, or move to the next cheapest.
People generally do not pay for service and do not like paying for a person's time either. Happens with every industry: mechanics always throw a huge premium onto parts. That optician bill saying $200 glasses + $50 eyetest is really $50 frames + $200 eye test & fitting. Time is very expensive, for whatever the wage of the person you deal with the cost is double to triple that due to supervision, training, overheads etc.
(not a dig at Blue, no idea what he's buying, could well be the super premium business package before I know) |
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