Haha you've obviously never worked in a big company or done any significant IT work with the public. I've got news for you, the average user is pretty much that person. In fact most people don't have his patience. There's a reason Mac devices are becoming so successful and it's not just the Apple catchet. Just looking up your favorite game on PC forums can be infuriating at times because the forums are filled with people like that who need support or don't understand something.