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42. Re: Refunds for Some Korean Diablo III Owners Jun 22, 2012, 19:17 Paranoid Jack
 
Creston wrote on Jun 22, 2012, 12:28:
Eirikrautha wrote on Jun 21, 2012, 21:22:
The original poster decried the lack of commitment in the US to increasing the availability of fast data services. He referred to such services as "infrastructure." I simply pointed out the differences in scale between SK and the US, and (sarcastically) that the definition of "infrastructure" today is "anything I'd like to have, but want other people to pay for." Data service is NOT "infrastructure" ... it is a luxury. And it is a luxury that the American people don't seem to want to pay for. If they did, Verizon wouldn't have stopped converting old copper to FIOS. There's no interest among large groups of Americans to create a high-speed network for everyone with their disposable income. So, what is the other funding option? Force people to pay for something they don't want (but you do) through the government's forcible confiscation of wages, under the guise of "infrastructure." Well, sorry, but that doesn't fly...

Verizon didn't stop rolling out FIOS because there was no demand. They stopped rolling out FIOS because they'd done their most dense markets, and didn't really care about the less dense ones. There's plenty of people who'd LOVE to get FIOS, and Verizon doesn't care to roll it out to their neighborhood.

So... is that the customer's fault, in your opinion?

And actually, the government has this wonderful initiative in place that gives subsidies to Telcos to deploy high-end data infrastructure to rural areas. (It used to be just phones and they use the same thing for "broadband" internet access now.)

Sadly, like with all things government does, all the initiative does is pay out money to AT&T and Time Warner and its ilk, and they just put it in the bank while rolling out exactly zero meters of fiber to any rural area.

So yeah, there is actually funds available to get more of America connected in a decent fashion. It's just not being used that way because the government is fucking incompetent and the Telcos are just thieves.

Creston

As far as I remember none of the large NA telcos took that carrot. They took not one red cent of the Obama Stimulus Package... or whatever it was being called when our government printed trillions of dollars and gave it to large corporations/banks for the so called trickle down theory. So the only reason that they (large telcos) would roll out broadband to rural areas if there is a perceived market there. Remember they spent millions pushing out DSL to some rural areas and they never recouped that money. You think they will do it again on an even more expensive network?

Also why pay to put FTTN or FTTP in when the customers are constantly jumping ship? The only thing the customer cares about is who is giving me the best priced package. I see it all the time. The customer will give you the lamest reasons why they switched to the other provider put up with shitty service until the promo was up then switched back. Funnier still is when they switch back they expect the entire install to be FREE? After they had the VOIP provider come in and butcher their inside phone wire. So then they bitch about how much the fees are to fix it. Fast forward... six months later... they are jumping to another provider again. It is a never ending cycle with the low income customer. They see the savings on the monthly bill and that is all that matters.

That is their prerogative. Freedom of choice and all that jazz. And I would love to tell you that we are in a fantasy land here in the US where the company with the best customer service wins in the end. Fact is poor service doesn't matter to people anymore. Most get poor service because they are poor customers. They expect it. Seems they love it... because it has gone viral. I can't tell you the last time I was given great customers service outside of a sit down non fast food restaurant.

Times have changed and not for the better.
 
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