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28. Re: Blizzard Cuts ~600 Staff Feb 29, 2012, 18:18 Blackhawk
 
Between the changes to WoW's mechanics to make gold farming less appealing and the introduction and widespread adoption of authenticators on accounts, I wouldn't be the least bit surprised to find that the number of customer support issues has dropped dramatically over the last few years, significantly enough to require less staff to handle them.  
 
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