Paranoid Jack wrote on Jan 12, 2012, 13:50: WoW, loving EA more than evar! After two hours on hold I was hung up on or disconnected. I'm going to wait to see if he calls me back before I contact another EA Rep. Got to love it. What a way to spend your day off, right?
Sorry to see you are going through all that BS; it is frustrating enough having to deal with incompetence on the telephone, on top of the wait time. How many times have you had to repeat your issue?
I'd sent them an e-mail just after Origin was turned up. Never heard from them. Today I was told by the second agent another player in England has my user name with lower case J. That is why I couldn't have it. I asked how could he register when all my previous BF games (pc/ps3/x-box) are all registered under that user name. So nothing got fixed. And I was told my stats should return when the server updates. Though I highly doubt it since the stats constantly update. So my guess is I'll have to contact them again about returning my stats.