Verno wrote on Dec 5, 2011, 14:38: Most people don't just consider the negatives, they weigh them against the positives. Glossing over the rest appears to be the same ol' broken record stuff so insert the usual responses there
I've gone over valve's positives before too.
They tend to make overall great games with lots of potential that tend to need a bit of polish to be awesome. Such as L4D introducing the lobby system that took about 6 months to be reasonably playable. Didn't stop the game itself from being loads of fun though. Similarly as a game and platform company they tend to be overall great for customers, but with a little time and attention they could be awesome for customers.
Because of steam, they've single handedly done more for PC gaming and indie companies than any other company since steam came out (and possibly period). Doesn't mean they don't have stuff to improve (both as game developers and platform developers). And the steam stuff to improve would be absurdly easy and absurdly cheap in terms of resources (aka time) to do. Its the kinda stuff that any good UI specialist should be able to point out and do. The only reason that comes to mind for me for them not doing simple things like that is that they do NOT have a good UI specialist. Instead they have great generalists who just aren't interested enough in the "boring" UI stuff.