Mordecai Walfish wrote on Nov 10, 2011, 21:29: Alerting and sending into a fervor millions of customers *IMMEDIATELY* is a short-sighted and amateur response.
hahahaha! So it's better to send them into an even bigger fervor days later after the customers find out that the crooks have had their personal and payment data for days without warning?! You Valve apologists are unbelievable.
If a security breach were ever so severe to warrant this it would entail the developer having a great deal of certainty that crucial personal data is at risk of potentially being decrypted and manipulated.
First, having payment details stolen in a breach is severe especially when it involves tens of millions of customers as it does here. Second, expecting the victim company of the breach to be certain about anything regarding security after a breach has recently occured is laughable. If these hackers had not disfaced the forum website, Valve probably would not have even known about this breach. So, using the victim company's judgment on the severity of breach and the full ramifications of it on customers is simply foolhardy.
Please don't expect such poppycock from Valve. They have shown enough respect for the gamer community in the past
This incident proves that Valve doesn't respect its customers enough to spend sufficient resources to properly protect customers' information or to notify them promptly if their information has been stolen.