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19. Re: Dragon Age DRM Servers Fixed Apr 13, 2011, 12:38 Parallax Abstraction
Elessar wrote on Apr 13, 2011, 12:15:
Verno wrote on Apr 13, 2011, 10:36:
"Normally, we are pretty responsive to activity on the forums, but you may also be aware that our forums are staffed voluntarily"

Oh good, then all is forgiven because you can't be bothered to have a paid employee read your support forums!
You have got to be shitting me. For an indie, this is to be expected, but for a Triple A developer/publisher it's absolutely inexcusable and pathetic.

The funny part is that indies actually DO heavily follow and respond to feedback in their forums in most cases. Seems the larger you get and more resources you have, the less you care about watching your communities. For a company the size of BioWare/EA, not having someone monitoring the forums and bringing important issues to the developer's attention is ridiculous. You can pay a couple of part-time students minimum wage to observe the forums and just flag threads that may be important to address. This is a company with thousands of employees and billions in revenues. Paying a couple of people to do this for BioWare amounts to less than a rounding error on balance sheets and avoiding the reputation damage they've sustained through this mess would have been worth far more than the wages of those couple of employees.
Parallax Abstraction
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