Quboid wrote on Jun 21, 2010, 15:55: Imagine a company not wanting its employees telling customers how to pay less. As far as I can tell, employees aren't to suggest a customer cuts an extra that they're paying for but don't use. I would sooner call the customers idiots for needing to be told before calling the company any more greedy than companies big and small throughout the world.
did you even read the article? verizon doesn't even want their csr's to tell the customer they can get credits for services they discontinue, they have to be implicitly requested. they are also to never suggest discontinuing a service, even if they know it's superfluous.
you suggest we blame customers because they're "too stupid" to avoid being lied to and deliberately misled, by a company they're paying to provide them with service?