Wasn't this the same guy who was crowing that Doom3 was a great game, since it made all that money?
If you ran a company, how would you judge the worth of your games? Critical acclaim in magazines or a vocal internet minority (in effect, judges) or performance in the marketplace (gamers voting with their dollars as your product competes against other products)? Until my revenue stream depends directly on those judges, I'd go with the latter myself. If I'm sitting on a big pile of money at the end of the day due to one of my products, I'm inclined to say it's pretty great.
That said I don't exactly get what Todd is suggesting here. Others posters are right... what are hardware manufacturer's going to do about a software problem? I mean, I understand that it's not in their interests to research it... maybe that's all he's saying.