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StarForce Revival Q&A

Interview- The Return Of... StarForce? on Gamasutra is an interview with Dmitry Guseff, Deputy Marketing Director at StarForce Technologies, about how their copy protection technology has evolved following consumer backlash over its intrusive behavior. While still defensive over the behavior of the old StarForce, Dmitry also admits that: "during several years we were constantly improving the protection reliability level to suit corporate clients’ needs as much as possible, but the end user was partly forgotten." He describes how they then created a division specifically to serve the needs of the end-user, and how StarForce has changed to remove direct hardware access and other features that caused problems to offer the user the choice of disc-based or activation-based protection. Here is his outlook on whether the new approach will help rebuild the company's reputation:

I think that new products, excellent customer service, and the right combination between publisher and customer needs will help. We have seriously worked on our errors and offered new solutions. Now we need to receive more feedback to be able to say something specific and continue with improvements. But based on our Russian and Eastern European experiences, both publishers and customers are very delighted with our new steps.

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14. Re: StarForce Revival Q&A Jun 16, 2009, 23:34 Creston
 
Feedback? You want feedback? How about this : You fuckers at Starforce at the worst fucking shit that ever happened to the PC gaming market.

Take your 'excellent customer service' and die in a fucking fire.

Creston
 
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