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Assault on Dark Athena DRM Backlash

The Starbreeze Forums and Atari Forums for The Chronicles of Riddick: Assault on Dark Athena each have threads complaining about the game's DRM, describing a non-revocable three-installation limit that does not allow further installations after it has been reached. This has inspired another protest centered on the reviews on the Amazon listing for the game, where an increasing number of reviews complain about the DRM. We contacted Atari about this and received the following response:

The protection on the PC version of The Chronicles of Riddick: Assault on Dark Athena is an activation system with online authentication required the first time you install the game on a machine. The activation code lets you install the game on up to 3 machines, with an unlimited number of installs on each assuming that you donít change any major hardware in your PC or re-install your operating system.

If you reach the maximum number of installations you can contact the Atari hotline and if itís a legitimate request you can get a new activation code.

We implement this protection in an effort to avoid early piracy.

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100. Re: On Dark Athena DRM Apr 11, 2009, 11:47 eRe4s3r
That just about sums everything up that is wrong with publishers and game developers, you are not selling only a product and then drop it.

You are selling a commitment to a game, with free patches and free (small) addons that you give to your PAYING customers and with good support you get people to buy stuff, if you make a game and then drop it, people are like nil inclined to pay money for it in the first place (see Hellgate london, or Titan Quest)

For examples on how to do good customer support take a look at Sacred 2, and what consequent patches added, heres a hint, a lot more than just bug-fixes, so even though Sacred 2 has horrid DRM i bought it, because the company doesn't handle you as customer like shit, they care, they listen, and they continue to ADD STUFF while working on an expansion simultaneously. Just like they did with Sacred 1 / Underworld...

I really do not understand why people seem to think making a game and then being done with it is a good idea, every successful game had usually long-term support, free additions or cheap-addons coming out monthly/quarterly (even if only for registered users). See, Diablo 2, Sims 2, Warcraft 3, X≥ , Sacred 1/2, Galciv 2, Sins of a Solar Empire etc.
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