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Blizzard Investigating Diablo III HC Character Losses

A post in the forums from Blizzard acknowledges that they are investigating why some Diablo III players are missing some items on logging into the action/RPG sequel, saying in most cases logging out and logging back in (perhaps repeatedly) will straighten things out. The problem is trickier for hardcore players, as apparently some have logged in to find their characters are missing altogether. This prompts them to offer the possibility of rolling back these missing characters:

We’re currently investigating an issue that’s affecting some characters, causing their items, armor, and weapons to go missing upon login. Although this issue is in most situations temporary and can be corrected with repeated login attempts, there are reports that some Hardcore heroes were lost as a result of this. For accounts which were specifically impacted by this issue, our Support team is investigating the possibility of providing a special one-time exception to allow for a rollback of the account, and subsequent restoration of the fallen heroes.

To contact our support with the request for this specific rollback exception, we encourage you to create a ticket through the following support portal with ‘MISSING GEAR DEATH’ in the body of the ticket:

Please know that the decision to allow such an exception is not an easy one to make, and that this is not a guarantee that we will offer the rollback to all accounts that petition us with this request. Only accounts which we can verify were affected by this missing gear issue leading to the death of a Hardcore character will be considered for these rollbacks. With that said, we do want you to know that we are continuing to address this issue, and ask for all players to be aware that the issue is currently ongoing.

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21. Re: Blizzard Investigating Diablo III HC Character Losses Mar 19, 2014, 13:14 Undocumented Alien
I'm sorry... what? If it weren't for giving D2 a 10 year shelf life, top-down ARPG's might not even be made today outside of a web browser

I'm sorry, but there wouldn't even have been a Diablo 2 without the SP Offline mode crowd making Diablo 1 such a success. Have to be able to take the first step before the second. There were plenty of isometric games before Diablo (i.e. TSR), I don't think Diablo's success or there lack of would have killed the 3/4 view genre either way.

Yes, the B.NET option was/is great, I had Toons on their myself. However, a large amount of D2's success was still from those SP Offline mode players from D1, especially in the early years of D2.

Sure, it could have had a single player, offline mode... and then they would have sold less copies of the game.

Would have sold less copies? How do you figure that? Even with some piracy D3 would have sold shit tons of units.

You had the chance to "show your disapproval" with your money, but instead you bought this online only game anyway and just whine about it?

Well, due to consumer feedback SimCity 5 provided Offline to it's customers, so why not provide the feedback to Blizzard? Would your day be ruined if they offered it? Would you stop playing?

Yep, I paid $19.99 for it, I'm a Diablo fan, been supporting the Diablo brand from day one (both SP and B.NET), that price made sense to me for 1/2 the game, I'd be willing to pay another $19.99 for the other half. That's what I paid for PoE, I gave them $20 for their SP online only game.

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