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Blizzard Investigating Diablo III HC Character Losses

A post in the forums from Blizzard acknowledges that they are investigating why some Diablo III players are missing some items on logging into the action/RPG sequel, saying in most cases logging out and logging back in (perhaps repeatedly) will straighten things out. The problem is trickier for hardcore players, as apparently some have logged in to find their characters are missing altogether. This prompts them to offer the possibility of rolling back these missing characters:

We’re currently investigating an issue that’s affecting some characters, causing their items, armor, and weapons to go missing upon login. Although this issue is in most situations temporary and can be corrected with repeated login attempts, there are reports that some Hardcore heroes were lost as a result of this. For accounts which were specifically impacted by this issue, our Support team is investigating the possibility of providing a special one-time exception to allow for a rollback of the account, and subsequent restoration of the fallen heroes.

To contact our support with the request for this specific rollback exception, we encourage you to create a ticket through the following support portal with ‘MISSING GEAR DEATH’ in the body of the ticket:

Please know that the decision to allow such an exception is not an easy one to make, and that this is not a guarantee that we will offer the rollback to all accounts that petition us with this request. Only accounts which we can verify were affected by this missing gear issue leading to the death of a Hardcore character will be considered for these rollbacks. With that said, we do want you to know that we are continuing to address this issue, and ask for all players to be aware that the issue is currently ongoing.

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15. Re: Blizzard Investigating Diablo III HC Character Losses Mar 19, 2014, 12:09 Undocumented Alien
The "on-line only" function is straight DRM. There. Does that make your panties unwad for 2 minutes?

Refreshing honesty at least.

Didn't they just say in an interview a few weeks ago that they never should have released an offline version of D2? Man that would ruin some people's holidays.

They released D3 Offline for Consoles, kind of negates that whole statement.

The real question is why the fuck does it bother you so much? At no point was there ever an offline mode, so it's not like you got tricked into buying it and then it wan't there.

If it weren't for the Diablo SP offline crowd we wouldn't even be talking about D2 or D3, period. D1 came out in 1996, the internet wasn't ready for "mass market" online only, Diablo would have failed in that model. D2 came out in 2000, a bit more ready for online play but still strong sales numbers from the SP offline crowd. So the Diablo series was built on the backs of the SP Offline (LAN COOP) crowd. In addition, again, it's a single player story line that can completed by a single player, it's a single player game. Diablo games have a legacy of offline SP, that's why I supported D1 & D2.

Why don't consolers want always on?
Why did SimCity (5) offer an offline mode just yesterday?

I think the answer, if your honest, should be pretty clear.

Why does it bother you that I want a mode (that's been in every Diablo game to date) that doesn't affect you in a any way? THAT doesn't make any sense.

There is no point to playing a loot generating e-peen measuring contest offline by yourself. Unless you are playing ARPG's for the... story? LOL.

Funny as Diablo 1&2 did GREAT without having a forced online only DRM. I played D 1/2 offline to build my character up, explore the levels, see what's around the next corner, beat the game, much like I do with any offline game.

So if you play Skyrim, and because it's an offline SP game, is your character building and progression not worth it because other "kewl" people can't see your loot?

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