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EA Offering Origin Game Guarantees

Electronic Arts announces "The Great Game Guarantee" for Origin customers, providing a money-back guarantee on digital purchases, saying customers can return games that don't meet with their satisfaction within 24 hours of first launch or within a week of your purchase, whichever comes first (preorders can be returned within a week of the game's release, or 24 hours of first launch). There are further details on how this all works on this page. This only works for EA-developed and EA-published partner games for now, and does not apply to DLC, though they are looking into the ability to expand the program to cover games from other publishers and developers. Market leader Steam has been known to accede to requests for refunds on a case-by-case basis, but has no comparable official refund policy in place. Thanks Verno.

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59. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 16:47 jimnms
 
Prez wrote on Aug 20, 2013, 15:35:
This is kind of an iffy thing to do when games are so short these days. I can see the thought process with a game that is multiplayer-centric (Battlefield series) or one that is intended to be a time sink (Simcity), but in a day when singleplayer games are routinely shorter than 8 hours I can see the chance for lots of abuse here. Still, it seems as though EA is making an attempt to improve its relationship with gamers (and more importantly for them its badly tarnished image) so that is indeed forward progress for them.

Personally the only reason I can see for wanting a refund is if the game is unplayable, either because the game itself is broken or my system is incapable of running the game at a playable clip.

I'm assuming that since it's currently limited to EA developed and published titles only that they have a way to tell if a SP game has been played to completion and can still deny a refund to someone that has finished it.

I don't understand why Steam doesn't have any sort of refund policy, especially now that they track game play time. They could give refunds if you've logged less than 6 hours on the game. That's more than enough time to determine if the game works, do a little troubleshooting if it doesn't, but not enough time to complete a game.
 
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