Send News. Want a reply? Read this. More in the FAQ.   News Forum - All Forums - Mobile - PDA - RSS Headlines  RSS Headlines   Twitter  Twitter
User Settings
LAN Parties
Upcoming one-time events:

Regularly scheduled events

EA Offering Origin Game Guarantees

Electronic Arts announces "The Great Game Guarantee" for Origin customers, providing a money-back guarantee on digital purchases, saying customers can return games that don't meet with their satisfaction within 24 hours of first launch or within a week of your purchase, whichever comes first (preorders can be returned within a week of the game's release, or 24 hours of first launch). There are further details on how this all works on this page. This only works for EA-developed and EA-published partner games for now, and does not apply to DLC, though they are looking into the ability to expand the program to cover games from other publishers and developers. Market leader Steam has been known to accede to requests for refunds on a case-by-case basis, but has no comparable official refund policy in place. Thanks Verno.

Post Comment
Enter the details of the comment you'd like to post in the boxes below and click the button at the bottom of the form.

31. Re: EA Offering Origin Game Guarantees Aug 20, 2013, 11:26 HorrorScope
Orogogus wrote on Aug 20, 2013, 11:03:
HorrorScope wrote on Aug 20, 2013, 10:49:
Kajetan wrote on Aug 20, 2013, 10:09:
wtf_man wrote on Aug 20, 2013, 09:53:
While this is a move in the right direction... it should be 24 hours after first launch of the game
"within 24 hours of first launch or within a week of your purchase, whichever comes first"

Whatever that means, read that and figured a typo. That makes no sense, but this does make sense: Return within a week of first launch or within 24 after purchase after that.

Unless I'm missing something. Because if the game launched today I'll take the week to think about return vs the 23 hours.

Yours makes less sense. I literally can't tell what you mean by "within 24 after purchase after that."

I think launch refers to you starting the game, not like a new product launch. Their policy seems to be, you buy the game. Then either 1) you install and launch it right away, 24 hours time's up, or 2) you sit on it and don't install it, and 7 days later time's up. In the latter case I assume the idea is that you see a bunch of bad reviews and decide it's a lemon, or else come down with buyer's

Let me clarify.

Game comes out today. 8/20.

You have until 8/27, one week to get a refund.

After that, say you buy it on 8/28, you now just have 24 hours for a refund. Since reviews/word of mouth is out there, it would be for compatibility reasons or for some reason it just doesn't click for you.

That to me makes some sense.

How it reads currently:
"within 24 hours of first launch or within a week of your purchase, whichever comes first"

That is one messed up statement.

24 Hours of first launch will always come first. ALWAYS.

You buy it today 8/20. What comes first 8/21 or 8/27? 8/21
You buy it 8/28 what comes first 8/21 or 9/4? 8/21

The whichever comes first is really poor writing. That can't be the case.

Now leave that out. Then it reads:

You buy it today 8/20 and only have til 8/21, 24 hours after first launch.
While if someone buys it a month from now has a full week for a refund?

Why does that make sense? It makes sense you have a week from first launch and after that you have one day. That makes sense.

Avatar 17232
Reply Quote Edit Delete Report
      ;)   ;)   :(   :(   :o   :o   %)   %)   :)   :)   :|   :|   ;P   ;P   X|   X|   :D   :D   More
Login Email   Password Remember Me
If you have a signature set up, it will be automatically appended to your comment.
If you don't already have a Blue's News user account, you can sign up here.
Forgotten your password? Click here.
          Email me when this topic is updated.

Special Codes

  • b[bold text]b
  • i[italic text]i
  • u[underline text]u
  • -[strikethrough text]-
  • c[code text]c
  • +[bullet point]+
  • q[quote text (indented)]q
  • [quote="Author"]quote text (indented)[/quote]
  • [url=Link]text[/url]
  • r{red text}r
  • g{green text}g
  • b{blue text}b
  • m{maroon text}m
  • s{secret text (shows in the background colour)}s

Forum Rules

  1. Disagree all you want but attacks of a personal nature will not be tolerated.
  2. Ethnic slurs and homophobic language will not be tolerated.
  3. Do not post spam, links to warez sites, or instructions on how to obtain pirated software.
  4. Abusing the forums in any manner that could be construed as 'griefing' will not be tolerated.


Blue's News logo