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Steam Stops Selling The War Z

Kotaku has word that The War Z is no longer sold on Steam just days after the zombie survival game was added to some outcry (thanks nin). They have a statement from the game's developer: "We're making sure that our Store page is 100% correct this is why," Sergey Titov tells them. "Bottom line our end goal is to have satisfied and not angry customers, so this is more important for us than everything else." Here is the explanation they received from Valve:

From time to time a mistake can be made and one was made by prematurely issuing a copy of War Z for sale via Steam. We apologize for this and have temporary removed the sale offering of the title until we have time to work with the developer and have confidence in a new build. Those who purchase the game and wish to continue playing it via Steam may do so. Those who purchased the title via Steam and are unhappy with what they received may seek a refund by creating a ticket at our support site here.

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69. Re: Steam Stops Selling The War Z Jan 4, 2013, 23:05 KilrathiAce
 
Overon wrote on Dec 19, 2012, 20:12:
What shocks me is that this exposes a steam quality control problem. It casts a shadow of doubt on the veracity of what is written on steam game pages.

Actual developer has access to edit the store page, but with this benefit for the developer comes also responsibility, if they write incorrect information its same as if they wrote incorrect information in game, its their responsibility. Valve used to baby sit all this but that caused developer cry that they cant update fast enough so now they have what they wanted but they also have to check to make sure they dont make a mistake themselves.

As for mistakes with sales that can happen especially when there are so many sales going on on steam every day. Valve offers support site where you can always inquire about refunds.
 
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