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Steam Stops Selling The War Z

Kotaku has word that The War Z is no longer sold on Steam just days after the zombie survival game was added to some outcry (thanks nin). They have a statement from the game's developer: "We're making sure that our Store page is 100% correct this is why," Sergey Titov tells them. "Bottom line our end goal is to have satisfied and not angry customers, so this is more important for us than everything else." Here is the explanation they received from Valve:

From time to time a mistake can be made and one was made by prematurely issuing a copy of War Z for sale via Steam. We apologize for this and have temporary removed the sale offering of the title until we have time to work with the developer and have confidence in a new build. Those who purchase the game and wish to continue playing it via Steam may do so. Those who purchased the title via Steam and are unhappy with what they received may seek a refund by creating a ticket at our support site here.

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17. Re: Steam Stops Selling The War Z Dec 19, 2012, 16:30 Creston
 
Dev wrote on Dec 19, 2012, 16:07:
Protip valve: It wouldn't hurt to contract out some minimum wage temp workers to play games that are going to appear on your store page for at least an hour, see if they are a total buggy mess with none of the features that they claim on the store page in place.

On the one hand I'd say that since Steam has such market presence and power, that's not too much to ask of them, especially since they make a billion dollars+ per year.

Otoh, we don't ask this of any other retailer or sales outlet in the entire US, so why is Valve suddenly required to do so?

I think as long as Valve responds to complaints and then delists the game in question if said complaints are found to be true, they've done their due diligence.

Creston
 
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