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Battle.net Authenticator Class Action Suit

Courthouse News Service has details on a class action suit filed against Blizzard for consumer fraud, unjust enrichment, negligence, breach of contract and bailment over being asked to pay for an authenticator to secure Battle.net accounts (thanks na p), noting that Blizzard has made $26 million selling these things at $6.40 a pop (apparently their presumption is they are free to manufacture). Here's word:

Bell claims that Activision and Blizzard require gamers to use online accounts at the Battle.net website, which collects and stores customers' private information.

Blizzard puts the onus on gamers to buy additional products or tighten security on their devices, rather than making customer accounts more secure, Bell claims.

"Defendants negligently, deliberately, and/or recklessly fail to ensure that adequate, reasonable procedures safeguard the private information stored on this website. As a result of these acts, the private information of plaintiffs and class members has been compromised and/or stolen since at least 2007," according to the 33-page complaint.

"Most recently, on or about May 19, 2012, reports proliferated that class members' Battle.net accounts had suffered a security breach ('hack') at the hands of unknown parties ('hackers'), and on or about August 4, 2012, hackers massively breached Battle.net's security and acquired the private information of all of defendants' customers in the United States, as well as the remainder of North America, Latin America, Australia, New Zealand, and Southeast Asia."

Though account details for millions of gamers were compromised or stolen, Bell says, neither Activision nor Blizzard took "the legally required steps to alert" gamers.

Bell seeks class damages and an injunction to bar the defendants from "tacking on" undisclosed costs after customers have bought games, and from requiring them to sign up for Battle.net accounts.

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19. Re: Battle.net Authenticator Class Action Sui Nov 9, 2012, 01:32 Satoru
 
Tomas wrote on Nov 8, 2012, 22:51:
I get more Blizzard spam than any other type which is pretty impressive. That said, I find it rather ridiculous that I'm expected to buy a special device to protect my accounts. I can see it being necessary for WoW as it's an online only game, but for Diablo III that just doesn't make sense. I mean, I just want to play with my buddies on the LAN. Oh, wait...

So lame, obnoxious joking aside, I was pretty ticked when I saw all the account theft going on with D3, and when I was pretty much told to buy a device to secure my account that was kind of like getting kicked in the jimmy. I was under the impression that you couldn't use your cell phone for D3...did that change or was I just fed bad informatio

Note D3 is basically an online game like WoW

The SMS auth portion wasn't compatible with D3. But you could get an authenticator on yoru smartphone for free. And you can emulate an android sdk on your dekstop to get the android app if you really dont want the physical auth
 
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