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Evening Tech Bits

[Jul 06, 2012, 9:21 pm ET] - Share - Viewing Comments

Best Buy to shed 2,400 jobs. Thanks Ant via Slashdot.
Best Buy Tries on Apple's Sleek Look. Thanks HARDOCP.

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Re: Evening Tech Bits

Jul 7, 2012, 03:37

Ray Marden

Doubtful, but maybe the employees will actually help people now?

I no longer shop at the company's stores, but at its peak, every Best Buy I went to was filled with employees, few of which would help people

I remember having to wait 15 minutes for somebody to get me a PC game from the back floor while there were groups of 3-5 people just standing around at the front door security/welcome station...standing in line to pick up an online order while listening to employees in the Geek Squad/restricted hardware area insult shoppers in the store...waiting in line at the Santana Row store due to only two registers being opened while the returns/Customer Service department was staffed with five employees - four that were standing around and one that was (no joke) dancing atop the counter...having to ask a second employee to check stock because the first one never came back after 15 minutes...etc.

I could go on about a few other items (not matching BB website pricing, taking years to offer replacement RZ cards, etc.) and the market is making a transition which is not entirely friendly to retail locations, but it always felt like the company's arrogance and laziness was going to catch up with it and doom it at some point.
Or missing in-store pick ups...forced software on laptops...or..or...
Not sure how inflating cell phone pricing even further will help,
Ray




Anna. Anna? Anna...is that you? http://www.youtube.com/blacklily8 I love you, mom.

Subject

Comment [quote="Ray Marden"Jul 7, 2012, 03:37]Doubtful, but maybe the employees will actually help people now? I no longer shop at the company's stores, but at its peak, every Best Buy I went to was filled with employees, few of which would help people I remember having to wait 15 minutes for somebody to get me a PC game from the back floor while there were groups of 3-5 people just standing around at the front door security/welcome station...standing in line to pick up an online order while listening to employees in the Geek Squad/restricted hardware area insult shoppers in the store...waiting in line at the Santana Row store due to only two registers being opened while the returns/Customer Service department was staffed with five employees - four that were standing around and one that was (no joke) dancing atop the counter...having to ask a second employee to check stock because the first one never came back after 15 minutes...etc. I could go on about a few other items (not matching BB website pricing, taking years to offer replacement RZ cards, etc.) and the market is making a transition which is not entirely friendly to retail locations, but it always felt like the company's arrogance and laziness was going to catch up with it and doom it at some point. s{Or missing in-store pick ups...forced software on laptops...or..or...}s Not sure how inflating cell phone pricing even further will help, Ray [/quote]

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