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| [Jun 21, 2012, 10:52 am ET] - Share - Viewing Comments |
WSJ has word that Blizzard will be offering some Diablo III owners in South Korea refunds over complaints about connectivity issues impeding play that prompted the Korean FTC to raid Blizzard's Seoul offices (thanks VG247). Here's word: In a message posted on its website, the company said Diablo III players who are less than Level 40, about two-thirds of the way through the program can apply for a refund from June 25 to July 3.
Blizzard will also accept returns from any players less than Level 20, around a third of the way through the program within 14 days of purchase from now on.
In early June, the company set up more servers in Korea to cope with connectivity issues. To compensate users further, Blizzard said it would offer Diablo III users a 30 day free trial of another hot online game, Star Craft: Wings of Liberty.
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Re: Refunds for Some Korean Diablo III Owners |
Jun 21, 2012, 19:41 |
MxxCon |
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Paranoid Jack wrote on Jun 21, 2012, 12:57:
Flatline wrote on Jun 21, 2012, 12:29:
I wish we had that kind of vision here in America. However, here innovation means "figure out new ways to charge you more for less service or product!"
That is spot on. I can't remember the last time I called in or contact a company via e-mail and received a prompt sensible response. The tech support/help line/customer support in this country has gone to shit. It was never great... but comparing five or so years ago to today's standard... back then, it was stellar. I'm not just talking about computer software tech support. Everything from ordering services from a local provider (cable/Internet/phone) to applying for unemployment (not me). I hear it from almost every customer I visit and pretty much anyone else I talk to that had to call somebody for support concerning a service or product. Yet, these businesses wonder why the public hates them? Contact Zappos.com or Sonic.Net or Rackspace customer service to experience what every other company should strive for.
Back on topic. I've been out of town most of the past month and a half so I am finally thinking about opening my CE D3. Though I am hesitant to do so.  might as well open it. I wouldn't be surprised if blizzard implemented some sort of limit on the age of unused game keys. :/ |
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