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Blizzard on Diablo III Security

Blizzard has posted a message in response to the perception that recent reports of account hacking in Diablo III represent an uptick in such incidents. They say the number of compromised accounts does not represent anything unusual for their games, and that they continue to recommend the use of the Authenticator or the Mobile Authenticator for best security of your account:

We'd like to take a moment to address the recent reports that suggested that® and Diablo® III may have been compromised. Historically, the release of a new game -- such as a World of Warcraft® expansion -- will result in an increase in reports of individual account compromises, and that's exactly what we're seeing now with Diablo III. We know how frustrating it can be to become the victim of account theft, and as always, we're dedicated to doing everything we can to help our players keep their accounts safe -- and we appreciate everyone who's doing their part to help protect their accounts as well. You can read about ways to help keep your account secure, along with some of the internal and external measures we have in place to help us achieve our security goals, at our account security website here:

We also wanted to reassure you that the Authenticator and Mobile Authenticator (a free app for iPhone and Android devices) continue to be some of the most effective measures we offer to help players protect themselves against account compromises, and we encourage everyone to take advantage of them. In addition, we also recently introduced a new service called SMS Protect, which allows you to use your text-enabled cell phone to unlock a locked account, recover your account name, approve a password reset, or remove a lost Authenticator. Optionally, you can set up the SMS Protect system to send you a text message whenever unusual activity is detected on your account, keeping you aware of important (and possibly unwanted) changes.

For more information on the Authenticator, visit

For more on the Mobile Authenticator, visit

For more on SMS Protect, visit

We also have other measures built into to help protect players. Occasionally, when detects unusual login activity that differs from your normal behavior -- such as logging in from an unfamiliar location -- we may prompt you for additional information (such as the answer to one of your security questions) and/or require you to perform a password reset through the website. World of Warcraft players might be familiar with this security method already, and Diablo III players may begin to encounter it as well.

As always, if you think you've been the victim of an account compromise, head to the "Help! I've Been Hacked!" tool at for assistance.

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49. Re: Blizzard on Diablo III Security May 23, 2012, 18:17 WaltC
Dirwulf wrote on May 23, 2012, 04:47:
WaltC, you've been smoking weed or something. The paid authenticator is $6.50 and the mobile app is free. You are reading posts from people talking out their ass and repeating it as fact. Also, no one is hacking Blizzard to get account information. They are getting the information from 3rd party sites or phishing scams.

You wrote a really long post that is 100% pure bullshit.

Sorry, but no...;) One thing--it was very late and I was tired last night--almost delirious, actually--but I stand by the nuts & bolts of what I said.

If the only way Blizzard can guarantee people's Battlenet account security is through a $6.50 authenticator (I know the other folks get it free)--then why is Blizzard charging *anything* to anybody? The "authenticator" should be standard and paid for in the game with every Battlenet account.

But that wasn't the main issue for me--I read post after post yesterday--I will not rejoin those forums because I have read enough rubbish on the issue--that claimed that people's own boxes were being hacked--that's right--that their own computers were being hacked, and they blamed the people who got their accounts compromised for the problem!

Wherever you and I may think the hackers are getting their information, I think we can agree on the fact that *it isn't coming from individual Battlenet customers who forgot to install Norton's last month*...;) That's ridiculous.

I don't understand why you'd think Blizzard wasn't being hacked--banks get hacked, police get hacked, hospitals and credit-card companies get hacked, Valve has been hacked a couple of times--why not Blizzard? After all, the Blizzard servers contain all the information the hackers need, don't they? There's no need for the hackers to look or go anywhere else.

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It is well known that I do not make mistakes--so if you should happen across a mistake in anything I have written, be assured that I did not write it!
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