We´re keeping the voip as it is right now. By increasing to this level of functionality we would have to make the VOIP solution a part of the game installation, which we currently don’t want from a business perspective.
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Unacceptable! If I hear so much as a whisper or hint that the next game is launching without a working VoIP I might actually skip that release.
Practically every multiplayer game since 2003 has had some version of VoIP integrated in to the game. This isn't rocket science or an outrageous request but a standard feature. EA/DICE had working VOIP for BF2 and 2142 and even went as far as to give away headsets with preorders. Then they dropped the ball with BC2 and never bothered to get it working again in useful sense.
Forcing people to send friend requests so they can use the party voip is not solution. Not everyone has the luxury of joining a game with their friends and you should be able to talk to the random members of your team to organize something.
How hard is it to have some type of inter-process communication between the game client/server and battlelog to arrange the chat channels when you hop in a squad/vehicle or become squad leader?