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EA Forum Bans Still Earning Game Bans?

Rock, Paper, Shotgun reports hearing from players banned from playing Battlefield 3 and other EA games after being banned from the EA forums. This recalls an incident earlier this year where a player found himself locked out of playing Dragon Age II after being banned for misconduct on the BioWare forums. These bans were later lifted by EA who explained it was an error. Now they tell the tale of a few different similar incidents indicating the same policy is still being enforced. The story has an update showing EA's email response to a user explaining his "account will no longer be accessible in any way, and all property, items, and characters associated currently are or will soon be deleted," and they have reached out to EA for a further explanation. Here's their description of how he earned the ban:

Then we heard from James, whose tale is even more extraordinary. He has been permanently banned for using the word “e-peen”. (For those unfamiliar, this is short for “electronic penis”, and tends to be used to suggest someone is egotistically willy-waving.) However, he did not even introduce the word. It was in reply to someone else who’d said it, and responded, “Ah, back to the e-peen talk.” He was originally told this ban would be for 72 hours, but on Saturday received an email informing him that it was now to be a permanent ban from his Origin account, with no further explanation given. It was added that the matter was “now closed”. And, as ever, EA’s live chat and customer support are refusing to help him in any way. He’s also been told that his BF3 characters and levels will be deleted.

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33. Re: EA Forum Bans Still Earning Game Bans? Nov 14, 2011, 15:55 Agent.X7
 
ASeven wrote on Nov 14, 2011, 13:29:
Update on RPS on this:

Update: James explains he was polite and courteous with the EA Live Chat person, who had pointed him toward the email form to request further help. He filled this in, again politely he says, and the next day received an email in response saying,

“Please note that your account [email] has been permanently terminated from the Electronic Arts Online service for violating the terms of services. The account will no longer be accessible in any way, and all property, items, and characters associated currently are or will soon be deleted.”

And the in field explaining why?

“This action was necessary due to the repeated nature of the offense on the account. We regret having to take this final step, but it is entirely necessary on behalf of protecting the Electronic Arts Online community. The violation has already been discussed above so further communication on this matter won’t be entertained. We thank you for your understanding on all the statutes within the Terms of Service, and they still contractually apply to you as per the original agreement, especially the sections regarding terminated members of the service.”

No such discussion had taken place. No such “repeated” offense had occurred. Which makes the refusal to even discuss this ban somewhat problematic. Since he received this email, James has not been able to access any of his Origin games online.

Note that RPS, like most of their media buddies, is taking people entirely on their word about this shit. James is free to write in whatever bullshit he likes and RPS posts it up as fact. I find it hard to believe that he got his entire account banned due to a forum posting. Like others have said here, there's more to the story that we aren't hearing.
 
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