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BioWare Forum User's Game Ban Lifted

Rock, Paper, Shotgun has word that EA has rescinded the ban on the user who was locked out of playing Dragon Age II after misconduct on the BioWare forums (thanks eviltimmy). They reproduce an email the user received from EA Senior Director of Customer Support, Boyd Beasley saying his 72 hour ban was only for the forums, and he was locked out of the game in "error." Here's word:

Unfortunately, there was an error in the system that accidentally suspended your entire EA account. Immediately upon learning of the glitch, we have restored the entire account and apologize for the inconvenience this may have caused while accessing other areas of the EA service.

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9. Re: BioWare Forum User's Game Ban Lifted Mar 11, 2011, 19:51 Erebus
 
How is one user in one game getting banned, accidentally or not, worthy of any notice at all? Trolls getting this kind of attention (and odds are this guy did something to get it) has always confounded me. How is this Bluesworthy?  
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