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| [Nov 19, 2009, 2:13 pm ET] - Share - Viewing Comments |
A story on the Consumerist complains of problems running a copy of Warlords Battlecry III bought on Impulse (thanks nin). The poster attributes the problems with random items and wonky NPCs to DRM, saying Stardock is aware of the problem, but refuses to address it in spite of a patch that's available and their very public stance against intrusive DRM. We contacted Stardock and they say that Enlight has repeatedly assured them the game has no DRM, and that there's nothing preventing users from applying this third-party patch: This is nonsense. I have gone to Enlight 3 times about this and Trevor Chan himself has assured me each time (to the point of annoyance) that we have the latest version of Warlords Battlecry 3 and that is has NO DRM.
What people complain about is that there are fan patches that fix some of the bugs in the last official version (which is what we sell). We are not authorized to distribute a fan-patched version of Warlords Battlecry 3, but there’s nothing that stops customers from applying those updates themselves.
Update: We are also informed by Stardock that the author of that complaint received a 100% refund days ago, and that "Impulse is the only digital retailer that provides refunds for people who do have technical issues for whatever reason."
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| 8. |
Re: Warlords Battlecry III and Impulse |
Nov 20, 2009, 01:16 |
JohnnyRotten |
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Update: We are also informed by Stardock that the author of that complaint received a 100% refund days ago, and that "Impulse is the only digital retailer that provides refunds for people who do have technical issues for whatever reason."
See – we’re great at customer service, and we gave him a 100% refund, easy peasy right? Here's what the author of the complaint had to do to get his 100% refund:
From Forum Post
1. I opened a trouble ticket at http://www.stardock.com/support/ asking for a refund, referencing this thread and saying that the copy-protection had crippled the game.
2. The support technician told me that I could only get a 75% refund unless I got written authorization from Enlight Games. (Based on their website, the name "Relic Games" might better apply to them).
3. I asked the support technician for a contact address at Enlight, which she was kind enough to give me: info@enlight.com.
4. I sent an email to info@enlight.com asking for them to email support@stardock.com with authorization for a refund, keeping my ticket number in the subject line.
5. The folks at Enlight did so; Stardock told me they would process the refund and WBC has disappeared from my Impulse list.
So, this wasn't hey, this game doesn't work, you know it doesn't work, give me back my money, no problem; instead it was we know the game doesn't work, but we're not just going to give you back our money for screwing you over, nope we’re going to make you jump through hoops to get your money back.
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