So my 'net connection gets choked off late in the day yesterday, similar to a problem I had a couple of weeks ago. As it persisted, I called Verizon tech support again to ask if there was a system problem. After going through a couple of automated menus that asked for redundant information, someone picked up and asked for the same information once again. He then started to work through his checklist that involved me rebooting routers and such, continually ignoring my objections that I was calling to see if there was problem on the Verizon end (besides their phone support). It eventually occurred to me that my questions about this were overloading his English skills, so I made him stop and listen to a careful, simplified version of my question. He then finally checked something, and told me there was indeed a system problem, and that their techs were working on it. Before getting off the line I thanked him, and he reminded me that they were there to help anytime I called. For some reason that didn't reassure me as much I imagine he hoped it would.
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