The Cult of Rapture
has word that a couple of BioShock topics that have been getting a lot of
attention from the community are being addressed, as they are increasing the
number of activations allowed by the SecuROM software from two
) to five, and are at work on patch to address widescreen
). They are also creating a revocation tool to
deactivate a BioShock installation and have given SecuROM more leeway to
directly assist customers with activation issues. Finally, they have posted a
new technical FAQ
covering these and other topics. Word is:
We have been reading and
listening to your frustrations over SecuROM, PC activation problems, and
technical support issues since BioShock launched on Tuesday, and we've devised a
plan to help.
Starting immediately, we will be upping the activation count to a 5 by 5 plan.
We will be raising the maximum amount of computers a user can have BioShock
installed on simultaneously from 2 to 5, and allowing a user to reinstall
BioShock on each of those computers from 3 times to 5 times. Also, we have in
the works a revoke tool which you will be able to run on your machine if you
want to free up that key and move it to to another computer (this works very
much like Steam or iTunes system). We are also working with SecuROM and 2K
customer service, so that when you do need to call in support problems, you get
answers to your questions faster, without much waiting or being bounced around.
SecuROM has been given much more autonomy to help fix your problems quickly and
effectively. I am personally sorry for anyone who got bounced around in the past
couple days (I even think I contributed to this problem) and we're going to make
sure that does not happen in the future.
As for other technical issues, we are bringing on a team of tech support that
will be on the 2K forums 24/7 to help people resolve their technical issues. Our
QA guys are in the offices and on the forums, too, reproducing issues and
looking for workarounds and compiling information that they can put towards
making you a patch and updating the
Also, we are aware that our activation server went down last night, stopping
some of you from finishing your installs. The server is up and running now and
we have corrected the problem that caused that crash.
Finally, we have released a FAQ, which you can view in full below (and will also
be posted on the 2K Forums in the Technical Support area) that will help clear
up a lot of questions and misinformation that has been floating around about
SecuROM and PC activation.
And as for widescreen, we also want to say we completely understand a user's
desire to augment their FOV. BioShock is a harrowing experience, but we don't
want anyone to feel limited (or motion sick!). So we are in the process of
working on an official PC patch to give widescreen PC users a choice to expand
their horizontal FOV, and are investigating creating a similar update for the
And finally, I want to personally congratulate Racer_S from the
Widescreen Gaming Forums, and his awesome user patch to expand the widescreen
FOV in BioShock. I'm currently tracking him down via email, but hopefully, he'll
accept my gratitude, and maybe an Nvidia 8800 to boot.
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