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Steam Security Follow-up

[Apr 19, 2007, 8:04 pm ET] - Share - Viewing Comments

1UP.com has a follow-up from Valve about reports that the Steam servers may have been compromised (story). Word from Doug Lombardi is that while information may have been retrieved from a third-party site, Steam is still safely contained in their steampipes:

Doug Lombardi, director of marketing at Valve, says, "There has been no security breach of Steam." However, he does confirm our expert's findings by adding, "The alleged hacker gained access to a third-party site that Valve uses to manage the commercial partners in its Cyber Café program. This Cyber Café billing system is not connected to Steam. We are working with law enforcement agencies on this matter, and encourage anyone with more information to e-mail us at Catch_A_Thief@valvesoftware.com."

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70.

Re: GREAT NEWS that valve got pwned

Apr 25, 2007, 22:32

Masa

No paying customer should ever be prevented from using his purchased products because of his verbiage to a customer service representative. Um...no. If the customer is being a particular ass and sending hateful email that isn't conducive to solving his/her problem, then the representative can only do so much to help that person. Much like your problem with fraudulent credit card charges, there's no real reason a customer can't get the problem fixed. Even if it takes "several phone calls" the process is not nearly as difficult with Valve as you complain. Let alone the fact you never quite say what is wrong with the company's public service dept. This comment was edited on Apr 25, 22:52.

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