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Blizzard Investigating Diablo III HC Character Losses

A post in the Battle.net forums from Blizzard acknowledges that they are investigating why some Diablo III players are missing some items on logging into the action/RPG sequel, saying in most cases logging out and logging back in (perhaps repeatedly) will straighten things out. The problem is trickier for hardcore players, as apparently some have logged in to find their characters are missing altogether. This prompts them to offer the possibility of rolling back these missing characters:

We’re currently investigating an issue that’s affecting some characters, causing their items, armor, and weapons to go missing upon login. Although this issue is in most situations temporary and can be corrected with repeated login attempts, there are reports that some Hardcore heroes were lost as a result of this. For accounts which were specifically impacted by this issue, our Support team is investigating the possibility of providing a special one-time exception to allow for a rollback of the account, and subsequent restoration of the fallen heroes.

To contact our support with the request for this specific rollback exception, we encourage you to create a ticket through the following support portal with ‘MISSING GEAR DEATH’ in the body of the ticket:

https://us.battle.net/support/en/help/ticket/d3/297

Please know that the decision to allow such an exception is not an easy one to make, and that this is not a guarantee that we will offer the rollback to all accounts that petition us with this request. Only accounts which we can verify were affected by this missing gear issue leading to the death of a Hardcore character will be considered for these rollbacks. With that said, we do want you to know that we are continuing to address this issue, and ask for all players to be aware that the issue is currently ongoing.

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31. Re: Blizzard Investigating Diablo III HC Character Losses Mar 19, 2014, 17:47 NewMaxx
 
panbient wrote on Mar 19, 2014, 17:31:
So why would they print it on all 6 sides of the box if it was supposed to be subversive?

I would agree it's not subversive but on the other hand I've seen friends smoking cigarettes out of packs with a picture of cancerous lungs on them, so I'm not sure it really matters. Let me tell you, I know a lot of D2 players who would have called that game equally as addictive.

I don't own D3 and never plan to play it. What I can say is that anybody who supports having a portion of the game forcibly run server-side - and those who have tried to crack/emulate D3 are well aware, D3 has that - is a hypocrite if they also complain about the lack of dedicated or user servers, LAN and TCP/IP support, or anything within that vein for any other game.

To the guy saying SimCity is a poor comparison, allow me to point to the reality that both games have server-side code as a requirement. Or did, as SimCity as of patch 10 now works entirely offline. Nobody complains about MMOs having that arrangement - it's necessary - although I would say MMOs do at least allow mods to a certain extent. A game that began single-player and was largely player-run in its largest previous iteration is not the same thing whatsoever, and anybody who tries to say otherwise doesn't understand the difference between what players want and what they will merely accept.
 
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