Send News. Want a reply? Read this. More in the FAQ.   News Forum - All Forums - Mobile - PDA - RSS Headlines  RSS Headlines   Twitter  Twitter
Customize
User Settings
Styles:
LAN Parties
Upcoming one-time events:

Regularly scheduled events

Blizzard Investigating Diablo III HC Character Losses

A post in the Battle.net forums from Blizzard acknowledges that they are investigating why some Diablo III players are missing some items on logging into the action/RPG sequel, saying in most cases logging out and logging back in (perhaps repeatedly) will straighten things out. The problem is trickier for hardcore players, as apparently some have logged in to find their characters are missing altogether. This prompts them to offer the possibility of rolling back these missing characters:

We’re currently investigating an issue that’s affecting some characters, causing their items, armor, and weapons to go missing upon login. Although this issue is in most situations temporary and can be corrected with repeated login attempts, there are reports that some Hardcore heroes were lost as a result of this. For accounts which were specifically impacted by this issue, our Support team is investigating the possibility of providing a special one-time exception to allow for a rollback of the account, and subsequent restoration of the fallen heroes.

To contact our support with the request for this specific rollback exception, we encourage you to create a ticket through the following support portal with ‘MISSING GEAR DEATH’ in the body of the ticket:

https://us.battle.net/support/en/help/ticket/d3/297

Please know that the decision to allow such an exception is not an easy one to make, and that this is not a guarantee that we will offer the rollback to all accounts that petition us with this request. Only accounts which we can verify were affected by this missing gear issue leading to the death of a Hardcore character will be considered for these rollbacks. With that said, we do want you to know that we are continuing to address this issue, and ask for all players to be aware that the issue is currently ongoing.

Post Comment
Enter the details of the comment you'd like to post in the boxes below and click the button at the bottom of the form.

24. Re: Blizzard Investigating Diablo III HC Character Losses Mar 19, 2014, 13:22 Undocumented Alien
 
What the people saying D1/2 had offline why can't D3 have it. Is because D3 wasn't designed for offline or single player. It was designed for a coop arpg loot hunt.

Wow... can't you just be honest like 'descender'?

Funny thing is D3 did GREAT with having online only

Yeah, it's a Diablo game, the game can sell millions on the brand name alone, online or offline wouldn't change that.
 
Reply Quote Edit Delete Report
 
Subject
Comment
     
 
      ;)   ;)   :(   :(   :o   :o   %)   %)   :)   :)   :|   :|   ;P   ;P   X|   X|   :D   :D   More
 
Login Email   Password Remember Me
If you have a signature set up, it will be automatically appended to your comment.
If you don't already have a Blue's News user account, you can sign up here.
Forgotten your password? Click here.
 
          Email me when this topic is updated.
 

Special Codes

  • b[bold text]b
  • i[italic text]i
  • u[underline text]u
  • -[strikethrough text]-
  • c[code text]c
  • +[bullet point]+
  • q[quote text (indented)]q
  • [quote="Author"]quote text (indented)[/quote]
  • [url=Link]text[/url]
  • r{red text}r
  • g{green text}g
  • b{blue text}b
  • m{maroon text}m
  • s{secret text (shows in the background colour)}s

Forum Rules

  1. Disagree all you want but attacks of a personal nature will not be tolerated.
  2. Ethnic slurs and homophobic language will not be tolerated.
  3. Do not post spam, links to warez sites, or instructions on how to obtain pirated software.
  4. Abusing the forums in any manner that could be construed as 'griefing' will not be tolerated.


footer

Blue's News logo