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Blizzard Acknowledges Diablo III Item Duping

A post by Blizzard to the forums for Diablo III announces planned changes to their "account rollback policy" in North America and Europe, saying that as of April 2nd, players in these regions who have their characters restored by Blizzard customer support will have all wearable items bound on account, so they cannot be sold, traded, or auctioned to other players. They say this matches a policy change they implemented in December for the Asia region, and for the first time to our knowledge, confirm the long-held theory of many of the game's players that there are duplicate items in circulation created by players abusing the rollback policy (a player sells items or passes them to an accomplice and calls Blizzard customer support to ask their character be restored from backup because their account was compromised, getting duplicates of all the gear back). "Last December, we made some changes to our regional account rollback policy for players in our Asia region. We implemented this update to protect the in-game economy from the noted rise of false compromised account claims by players attempting to gain duplicate items," the post states. "This policy has proven very effective in helping reduce the number of duplicate items in the game while still allowing us to assist legitimately compromised players, and now we’re ready to roll it out for our Americas and European regions."

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25. Re: Blizzard Acknowledges Diablo III Item Duping Mar 27, 2013, 05:22 Krovven
 
Dev wrote on Mar 27, 2013, 03:31:
Does the fact that Kevin used mostly social engineering for his exploits mean that people don't call him a hacker?

Assuming you are talking about Mitnick, he was a hacker. He hacked into networks, stole personal information, exploited it and profited from it to the detriment of thousands of people. He continued to do it while running from the law. He was tried and convicted for hacking into a network and stealing software, not for social engineering.

People that cheat in games don't goto jail. People that hack servers to steal credit card and personal information, goto jail.

As for the rollback policy, it's the same for WoW, difference is that WoW's items are Bind on Equip. This isn't a situation where people are duping items at will and bringing thousands upon thousands of duplicate items into the game. A small number of people are submitting for compromised account restoration multiple times and abusing Blizzards policy.

But the point is, the online only requirement for D3 HAS stopped hacks and cheats. I've never seen anyone with duped items, god mode, etc. but I've seen them in just about every single other game I play online. As far as the effectiveness of the system, the account restoration problem is a minor issue that has little impact on the game, certainly nowhere near the scale of D2 duping and won't at all anymore.

My only issue with the change to make these items BoA on account restoration is that legit claims are hurt by it. I'd rather see Blizzard investigate on their end first, users with repeated claims.

Maybe allow one full account restoration. If they make the claim a second time within say 3-6 months, lock the account until they attach an Authenticator to the account. If they keep making the compromised account claim even with an Authenticator...ban them.

Dev wrote on Mar 27, 2013, 03:31:
They did!
...
For consoles

I've even considered D3 for my PS3...but two things are going to prevent me from buying it for PS3. They aren't using Bnet, so I can't use my existing characters and the shared, non-instanced loot. I've had mostly great experiences playing with random people on Bnet...that would be gone instantly if loot drops were shared.

This comment was edited on Mar 27, 2013, 05:37.
 
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