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EA Adds SimCity Servers; Promises Free Game

A post on the EA website by Lucy Bradshaw has the latest word from the Maxis label general manager to discuss the fairly disastrous launch for SimCity, their online-only urban planning game. She explains what's going on with the game, and promises those who have suffered through its launch will be rewarded with a free game. "And to get us back in your good graces, were going to offer you a free PC download game from the EA portfolio. On March 18, SimCity players who have activated their game will receive an email telling them how to redeem their free game," she writes. "I know thats a little contrived kind of like buying a present for a friend after you did something crummy. But we feel bad about what happened. Were hoping you wont stay mad and that well be friends again when SimCity is running at 100 percent." Here's word on the current status of the game:

The server issues which began at launch have improved significantly as we added more capacity. But some people are still experiencing response and stability problems that were working fast to address.

So what went wrong? The short answer is: a lot more people logged on than we expected. More people played and played in ways we never saw in the beta.

OK, we agree, that was dumb, but we are committed to fixing it. In the last 48 hours we increased server capacity by 120 percent. Its working the number of people who have gotten in and built cities has improved dramatically. The number of disrupted experiences has dropped by roughly 80 percent.

So were close to fixed, but not quite there. Im hoping to post another update this weekend to let everyone know that the launch issues are behind us.

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12. Re: EA Adds SimCity Servers; Promises Free Game Mar 9, 2013, 14:16 Dev
 
Slick wrote on Mar 9, 2013, 14:09:
nin wrote on Mar 9, 2013, 14:06:
Refunds?



if you want a refund, do a chargeback, they can't ban your account for 1 chargeback, just call their customr service and tell them why. pleanty of people on their official forums are doing this.
Who says they can't? This is EA, they not only can, but WILL ban your entire account for WTF ever reason they want. They put all sorts of weird things into their EULA. They've had that they can ban you for not reporting bugs. They've had that they WILL remove games if you don't use your account for a couple years. I'm sure there's other examples, those are only the 2 most memorable for me.

Also, if EA felt like fighting it, that was a legitimate purchase. I'm sure their eula also says they aren't responsible for online game bugs, etc. Doing a chargeback on something that's not a fraud could theoretically be construed as fraud itself.
 
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