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24. Re: Evening Tech Bits Oct 25, 2012, 11:10 Beamer
Reactor wrote on Oct 25, 2012, 11:01:
Previous generations to this one do struggle with the idea computers aren't going to explode into a ball of fire if the wrong button is clicked, but they can be taught how things work. Most people though are simply poor at explaining things.

In my case, I just got tired of repeatedly explaining the same thing to my parents or aunts/uncles/neighbors.

They wouldn't use cut and paste more than once every few months, so they'd call me asking how to do it because they'd forget. You have kid gloves the first 3 times, but after a while you just sigh and start getting short with them. I actually made cheat sheets showing the 3 main ways to cut and paste, and they'd call asking which to use.

These were people, at the time, in their 50s. All have iPads now, happy to finally have something they don't think will blow up in their faces. They still kind of worry.

The best bad computer user story I have is my old neighbor. He was handy so my parents traded his handiwork skills for my computer skills. He'd call me over to fix his slow computer and be all scotched up when I got there. I'd spend hours meticulously deleting all the crap from it. He'd smile, glazed over but happy it ran, then say "hey, let me show you something cool," open up the browser and go to a bookmarked porn site. I'd see all the stuff I just removed coming right back on. I tried once to explain the connection, but he was always boozed up and never followed, so eventually I just gave up.
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