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Steam Precludes Class Action Lawsuits

Valve announces an updated Steam Subscriber Agreement, becoming the latest company to attempt to avoid potential class action lawsuits by prohibiting them as a term of service. Here is their explanation of this:

Weíre also introducing a new dispute resolution process that will benefit you and Valve. Recently, a number of companies have created similar provisions which have generated lots of discussion from customers and communities, and weíve been following these discussions closely. On Steam, whenever a customer is unhappy with any transaction, our first goal is to resolve things as quickly as possible through the normal customer support process. However in those instances in which we can't resolve a dispute, we've outlined a new required process whereby we agree to use arbitration or small claims court to resolve the dispute. In the arbitration process, Valve will reimburse your costs of the arbitration for claims under a certain amount. Reimbursement by Valve is provided regardless of the arbitratorís decision, provided that the arbitrator does not determine the claim to be frivolous or the costs unreasonable.

Most significant to the new dispute resolution terms is that customers may now only bring individual claims, not class action claims. We considered this change very carefully. Itís clear to us that in some situations, class actions have real benefits to customers. In far too many cases however, class actions donít provide any real benefit to users and instead impose unnecessary expense and delay, and are often designed to benefit the class action lawyers who craft and litigate these claims. Class actions like these do not benefit us or our communities. We think this new dispute resolution process is faster and better for you and Valve while avoiding unnecessary costs, and that it will therefore benefit the community as a whole.

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22. Re: Steam Precludes Class Action Lawsuits Jul 31, 2012, 22:42 StingingVelvet
 
Dades wrote on Jul 31, 2012, 22:33:
That is interesting. Almost as interesting as clicking on your name and searching for Valve which shows a staggering history of one sided opinions about the company. Usually followed by oh but i like Valve, I just hold them to the same standard as the other companies who I never seem to type the same rants about.

Yes, Valve fucked my mom when she was depressed and vulnerable and now I am out for revenge.

The simple fact is you see a lot of negative posts about them specifically because they are the only company that gets praised and loved while doing the same evil shit as other companies that get bashed for it do. Hence me consistently trying to point out they are just another greedy business to be wary of. Hence constantly fighting that hypocrisy so perfectly displayed below.

Continue to ignore it all though and pretend I am a Valve hating nutter (with 320 Steam games) to suit your point of view, though.
 
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