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Blizzard on Diablo III Security

Blizzard has posted a message in response to the perception that recent reports of account hacking in Diablo III represent an uptick in such incidents. They say the number of compromised accounts does not represent anything unusual for their games, and that they continue to recommend the use of the Battle.net Authenticator or the Battle.net Mobile Authenticator for best security of your Battle.net account:

We'd like to take a moment to address the recent reports that suggested that Battle.net® and Diablo® III may have been compromised. Historically, the release of a new game -- such as a World of Warcraft® expansion -- will result in an increase in reports of individual account compromises, and that's exactly what we're seeing now with Diablo III. We know how frustrating it can be to become the victim of account theft, and as always, we're dedicated to doing everything we can to help our players keep their Battle.net accounts safe -- and we appreciate everyone who's doing their part to help protect their accounts as well. You can read about ways to help keep your account secure, along with some of the internal and external measures we have in place to help us achieve our security goals, at our account security website here: www.battle.net/security.

We also wanted to reassure you that the Battle.net Authenticator and Battle.net Mobile Authenticator (a free app for iPhone and Android devices) continue to be some of the most effective measures we offer to help players protect themselves against account compromises, and we encourage everyone to take advantage of them. In addition, we also recently introduced a new service called Battle.net SMS Protect, which allows you to use your text-enabled cell phone to unlock a locked Battle.net account, recover your account name, approve a password reset, or remove a lost Authenticator. Optionally, you can set up the Battle.net SMS Protect system to send you a text message whenever unusual activity is detected on your account, keeping you aware of important (and possibly unwanted) changes.

For more information on the Authenticator, visit http://us.battle.net/support/en/article/battle-net-authenticator-faq

For more on the Battle.net Mobile Authenticator, visit http://us.battle.net/support/en/article/battle-net-mobile-authenticator-faq

For more on Battle.net SMS Protect, visit http://us.battle.net/support/en/article/battlenet-sms-protect

We also have other measures built into Battle.net to help protect players. Occasionally, when Battle.net detects unusual login activity that differs from your normal behavior -- such as logging in from an unfamiliar location -- we may prompt you for additional information (such as the answer to one of your security questions) and/or require you to perform a password reset through the Battle.net website. World of Warcraft players might be familiar with this security method already, and Diablo III players may begin to encounter it as well.

As always, if you think you've been the victim of an account compromise, head to the "Help! I've Been Hacked!" tool at http://us.battle.net/en/security/help for assistance.

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37. Re: Blizzard on Diablo III Security May 23, 2012, 07:52 InBlack
 
While its true that most users are to blame when it comes to their account security there have been a number of reports of people loosing their accounts by simply playing in open games with 'hackers' who somehow manage to bypass the security wholesale?

In a game such as Diablo3 where for the first time in mainstream gaming history something like a Real Money Auction house will be available for D3 players, doesnt anyone think that hackers would be attracted to that like flies to shit????

Whatever the case may be, about a month or two before Diablo3 got released I got a very professional looking mail from what appeared to be Blizzard warning me to log in to battle.net to verify my identity as they had a report that my WoW account might have been stolen/traded whatever...

It looked very Blizzard like and I clicked on the link, took me to a site that looked exactly like bnet with the login screen and all but the URL looked kinda weird...after the .net there was another .is or .es or some weird country denomination...

Alarm bells went off in my head at that time and I never did log in to fake 'bent' but I wonder how many who preordered Diablo & had an old unused WoW account did....

In any case that was the best phishing attempt I have ever seen, no spelling mistakes, very well worded and the actual site mirrored the new battle.net to a fault, except for the URL...

This comment was edited on May 23, 2012, 07:58.
 
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