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The Old Republic Cancellation Issues; Trailer

The Star Wars: The Old Republic Forums have posts from players having trouble cancelling their accounts for the MMORPG yesterday on the eve of when the one-month free accounts activated on the game's first day will be billed for their first paid month of service. Massively notes this thread with a workaround, and that customer service suggests customers with such issues contact them by phone. On the other hand, BioWare announces how not cancelling will earn players a "Founder" title, and the website now offers a video showing new features coming to the game in the future. In a separate bit of news related to the game, this post has word from the game's Live Community Coordinator that they have temporarily disabled posting for all community members on the Star Wars: The Old Republic Forums. No explanation for this is offered.

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13. Re: The Old Republic Cancellation Issues; Trailer Jan 19, 2012, 16:10 Doombringer
For one, canceling because of the Slicing or Biochem nerfs is ridiculous. That is the MMO equivalent of a child's rant, like stamping your feet or holding your breath. These professions were fundamentally Too Good and could not exist fairly alongside the other professions. Anyone who got upset about these nerfs would have probably also cancelled WoW when Stormherald's stuns were nerfed... again, because those stuns were simply Too Good. Look beyond the end of your own nose -- things might be great for you as a Biochem expert, but the guy who didn't get Biochem is feeling he made the wrong decision. Balance is key. And often, balancing and rebalancing happens many times throughout an MMO's lifetime.

But the Bioware goof with the cancellation option being unavailable or generally difficult to use? A major gaffe. They definitely have egg on their face for that.

Then again, I remember the Customer Service nightmare that was WoW in those initial months. And the subsequent nightmare, a few years later, with the Blizzard Store and BlizzCon tickets. Sometimes, these companies cannot perfect their backend systems... something breaks somewhere... nor can they always fully prepare for demand.
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