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Steam From Dust Refunds

Valve has been sending notifications to customers who purchased From Dust on Steam offering refunds on the god game over its DRM requiring online authentication, reports Rock, Paper, Shotgun. This follows indications last week that some customers were able to get such refunds which were not confirmed at the time, and Monday's announcement that this aspect of the game's DRM will be removed by a patch within a couple of weeks. Here's the email reproduced on RPS:

Ubisoft has just announced that they are working on a patch that will eliminate the need for any online authentication for From Dust. The patch will release in approximately two weeks.

If you don't want to wait or the patch or if you haven't played the game, per Ubisoft's request, we will issue refunds for this title.

If you would still like your purchase of From Dust to be refunded, please reply to this ticket.

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32. Re: Steam From Dust Refunds Aug 24, 2011, 14:06 Alamar
 
Verno wrote on Aug 24, 2011, 13:58:
people who might be casual pirates

This kind of thinking is largely a fallacy these days though. Most piracy is casual in nature these days. We're not in the days of people burning disks for friends anymore, the public at large is a lot more tech savvy than given credit for and I doubt most people even use the dvd drives in their computers anymore.

A more simple consideration is does the bad PR from DRM outweigh other considerations? Ubisoft obviously seems to think so but I doubt their reasoning is rooted in any logical rationale. There are more sane approaches to DRM that other companies employ successfully without impacting consumer experiences to this degree.

Interesting tidbit inc... A pirated copy of From Dust is available, but not one for Deus Ex : )

I imagine there are many factors at play, but it is interesting from a quick-look point of view.

-Alamar
 
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